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Sukh Sandhu, Registered Migration Agent, MARN 1384130 · Register entry · Information checked 22 October 2026
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Plain language Code of Conduct

The rules we work by, written for families.

Every registered migration agent must follow the Code of Conduct for registered migration agents. This page explains its essentials in plain words. It is a summary, not the law itself.

Seventeen promises

What you can expect from us.

Each promise below comes from a section of the Code. The section numbers are there so you can check the official text.

Registered migration agent

Sukh Sandhu

MARN 1384130

Registered with the Office of the Migration Agents Registration Authority (OMARA). Registration is personal: it belongs to Sukh, not to Khalsa Migration or The Immigration Worldwide Pty Ltd.

View the register entry Read the OMARA Consumer Guide

  1. You see the MARN wherever we advertise

    Sukh's MARN appears on this website, our letters, emails, business cards, social media and advertisements, next to the agent's name.

    Code section 25

  2. You get the Consumer Guide first

    We give you OMARA's Consumer Guide before we help you. It explains what agents must do and how to complain.

    Code section 38

  3. You sign a written agreement before work starts

    The service agreement names the agent who will act for you, sets out the work, the fees and likely costs, and says what will happen to your file. It is signed by you and by Sukh.

    Code section 42

  4. An initial consultation is fair and clear

    The first 15 minutes are free. Any longer initial consultation has a reasonable fee you are told in writing first. You are told Sukh's MARN. Any refund due is paid within 14 days.

    Code section 43

  5. Fees are fair and in writing

    Fees are a fixed amount or an hourly rate with a reasonable estimate of time. The Immigration Worldwide Pty Ltd is not registered for GST, so no GST is added. Likely costs paid to others are listed. You receive an itemised invoice before you are charged and a receipt after you pay.

    Code sections 46 to 49

  6. Your money is kept separate

    Money paid in advance goes into a separate client account with a financial institution, and comes out only under strict rules. No money for the work is taken before the agreement is in force.

    Code sections 50 and 51

  7. A fair refund policy

    Your agreement includes a fair and reasonable refund policy, and refunds are paid within 14 days of becoming payable.

    Code section 52

  8. Commissions and conflicts are disclosed

    If The Immigration Worldwide Pty Ltd or a related business receives a commission from an education provider, or there is any other conflict of interest, we tell you in writing who receives the benefit, who provides it and the amount or an estimate. You sign a statement that you received the notice before we help.

    Code section 34

  9. No special access, no promised outcome

    We must not say we have a special relationship with the Minister, the Department of Home Affairs, OMARA or the Tribunal, and must not say we can get you a particular decision.

    Code section 26

  10. Honest advice, even when it is not what you hoped

    We must not make false or misleading statements about your chances, the risks, our qualifications or the process.

    Code sections 15 and 26

  11. Your information stays private

    We do not share your personal information without your written consent. Client stories are published only with written consent.

    Code section 35

  12. An interpreter if you need one

    If you ask, we arrange an appropriately qualified interpreter. You may be asked to pay for it, and we tell you first.

    Code section 37

  13. You know what is lodged, and you get a copy

    We tell you in writing when anything is lodged for you, give you a copy, and tell you promptly about important developments.

    Code section 39

  14. Your documents come back

    Original documents are returned within 14 days of your written request.

    Code section 54

  15. Written notice if we stop acting

    If our service agreement ends early, you receive written notice, and we tell the Department or Tribunal within 14 days.

    Code section 57

  16. A statement of services

    You receive a statement of the services we provided. Without it, fees for those services are not payable.

    Migration Act section 313

  17. Records are kept properly

    We record our advice and your instructions, including calls, messages and web enquiries, and keep your file for at least 7 years after the last action.

    Code sections 55 and 56

What changed in 2026

On 1 April 2026 the Migration Agents Regulations 2026 replaced the Migration Agents Regulations 1998. The Code itself changed only in small, consequential ways. For clients, the practical changes are:

  • The OMARA register now shows each agent's website address, mailing address and email address.
  • Agents must hold professional indemnity insurance of at least A$250,000, through themselves or their organisation.
  • Each registration year, agents must complete continuing professional development that includes both Ethics points and Code of Conduct points.
  • People who give immigration assistance without being registered can now receive an infringement notice, as an alternative to prosecution.

Source: OMARA, legislative changes for registered migration agents

If something goes wrong

Tell us first, and we will respond in writing. If you are not satisfied with our response, you can complain to OMARA. The Consumer Guide explains how. Our complaints page sets out the steps, including the OMARA online complaint form.

About our earlier Code of Conduct page

Our previous website described the 1998 Regulations and the old consumer guide. Those rules no longer apply, and this page replaces that content.

Before you engage us

How registration and our promises work.